When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
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“Best dentist I've ever been to. I'm a very nervous patient and I have a habit of going once and not returning , Dr Shilpa and Tari always put me at ease and are...”
“Wonderful experience! A great dental clinic. Highly recommended for kids and adults alike. The reception staff are very helpful. I was seen by Dr Shilpa. She was very patient with me, talked me through...”
“Really lovely friendly practice. Always so friendly, and always remember exactly who you are, bringing a really personal touch to any appointment. Knowing you are in good hands at a dentist is always key,...”